We’ve been saying it for years – getting 5-star reviews on sites like Yelp, Google and Facebook is a guaranteed way to help your company earn more customers, get repeat business, and build a more profitable company. The reason is customers trust online reviews, and they want to hear what other customers are saying about your company before making the decision to give you a call.
Now when you’re rolling out a review-getting program like ReviewBuzz, a huge step in launching it to any sort of success is showing your team how to ask for those online reviews.
We can tell you until we’re blue in the face that you need to tell your team to “just ask for the review.” But sometimes your team resists. They’ll flatly tell you, “Well, I don’t know how to ask for the review.”
We’re here to show you how.
Asking customers to write a review can feel a little awkward at first.
So we decided to take some of the guesswork out of the asking experience. A few of our not-so-evil ReviewBuzz scientists dove into research, to figure out the most effective “asks” that motivated customers to hop on their computers and say something great about companies online.
By asking our most successful clients what they do, asking review-writers why they wanted to write reviews, and conducting interviews with employees who have more reviews than anyone else, we compiled the best talking points that generated the most review results.
Then, we jumped in front of the camera to show you exactly what to do.
After all, we don’t want to send you out there sounding like a goofball. Although if you do, please do feel free to send us your stories…
Watch the video above of ReviewBuzz staffers acting out the best ways – and worst ways – to get online reviews. You’re in for a treat.