ReviewBuzz and ServiceTitan – Now Integrated!

It’s official. ReviewBuzz and ServiceTitan, two leading software providers for the home services industry, are now seamlessly connected.

And your life is about to get a whole lot easier.

Now, getting more 5-star online reviews on sites like Yelp, Google, Facebook and more will be automatic and easier than ever.

You and your team are going to love it!

Not yet using ReviewBuzz? Request a free 30-day trial of ReviewBuzz and we’ll waive the set-up and integration fees (a $724 value).

Not yet using ServiceTitan? Learn more about ServiceTitan and discover how you’ll save $3,527 on the start-up and integration fees.

ServiceTitan is the #1 software for managing a home services business. It’s powerful yet easy-to-use platform combines scheduling, dispatch, invoicing, sales, marketing, reporting and more in a mobile, cloud-based platform.

Already using both ServiceTitan and ReviewBuzz? What are you waiting for? Get integrated now and we’ll waive the integration fee (a $527 value!). Call 1-888-WIN BUZZ and we’ll help you get integrated.

“It’s Like Peanut Butter & Chocolate”

ReviewBuzz & ServiceTitan client William and Susan Roberts-Frew from Sunshine Plumbing, Heating and Air helped beta test the integration and saw amazing results. We know you will too. Check out what they said below:

More Reviews, More Calls and a More Efficient Team? YES!

Online reviews matter – your customers are looking at them before calling you – and the more great reviews you have the more calls you are going to get. You know that.

We released the integration to a group of our mutual clients several months ago, so we could test the integration and make sure it was bulletproof before releasing it to the general public. And these clients saw astounding results.

The early release clients averaged 133% more online reviews and their weekly office staff efficiency increased by an average of 30%!

More Reviews

Make Your Team Happier

With the integration your team won’t have to book and close jobs in two places. It’s all done for your team. Automatic and hands-free! And with your team getting more reviews, they will be earning more points and prizes through ReviewBuzz’s one-of-a kind Employee Fun & Happiness Program. A recognized and rewarded employee is usually a happy employee. And happy employees? Well, they make your customers happier.

Make Your Customers Happier

With your team more productive and happier, they can focus and do a better job where it really matters – with your customers. And since all the reviews and customer feedback you collect in ReviewBuzz are connected to individual employees, you can correct service issues quickly.

Plus, with the proven ReviewBuzz trust-building email automatically sent to customers before the service team arrives, your customers will be more comfortable, more trusting and happier with your service technician.

ReviewBuzz and ServiceTitan

Integration Special – Act by March 4th

Not yet using ReviewBuzz? Request a free 30-day trial of ReviewBuzz and we’ll waive the set-up and integration fees (a $724 value).

Not yet using ServiceTitan? Request a demo now of ServiceTitan and you’ll save $3,527 on the start-up and integration fees.

Already using both ServiceTitan and Reviewbuzz? What are you waiting for? Get integrated now and we’ll waive the integration fee (a $527 value!). Call 1-888-WIN BUZZ and we’ll help you get integrated.

Why Negative Reviews Are Actually a Good Thing

Although it may feel bad – those negative online reviews are actually a good thing for your business.

No, we haven’t completely lost our minds.

Here’s why.

Gives You An Outside Perspective

It’s hard to know everything that’s going on with your business. You may have a rude employee in your company but have no clue they are abusing your customers. Personnel know (most of the time…) to behave in front of their boss, but can turn right around and rip off your customers, behave cruelly, and otherwise misrepresent the brand you work so hard to polish and run well.

Negative reviews give you an excellent opportunity to learn from your customers, and overall improve your business in the long run. Take a deep breath, read the review humbly, and don’t take to blaming the review writer immediately. Use it as a learning moment – that review may be the push you need to focus back on your company vision or that it’s time to enroll your employees in some training. After all, how can you grow if you don’t know what to improve?

Transparency Builds Trust

Advertisers started lying to the public ages ago. In reaction, shoppers are now skeptical of every single thing they read, sniffing for the lie behind a too-good-to-be-true promise. This phenomena is just as relevant with online reviews. The second a potential customer finds an overall 5-star review rating, they become curious how that company rigged a perfect review score.

“Maybe the company just has one review, and it’s 5-stars.”

“Are all of these real online reviews?”

“What if they pay the website to boost the score? Or the customers?”

Customers don’t expect you to be the Mary Poppins of your industry – practically perfect in every way. They know your business is run by people, and people will always make a mistake here and there. Leaving the negative review on your review site shows customers that you are an honest company capable of making – and owning up to – mistakes.

Opportunity to Humanize Your Brand

Speaking of owning up to mistakes, those negative reviews are a perfect opportunity to demonstrate who you are as a company. Like your grandmother may have told you, “We are who we really are in the face of adversity,” is absolutely true in this case. The audience online is watching how you respond to those negative reviews.

If you respond with kindness, understanding, and put forth a genuine effort to remedy the reviewer’s concerns, the audience will see you are doing your best to make it right. This makes your company more “real” to the customer, more approachable, and more of a company they would like to call.

“The last of human freedoms – the ability to chose one’s attitude in a given set of circumstances.”
– Viktor Frankl

Don’t Live in Fear of Negative Reviews

We get it. Negative reviews can be scary because no one likes to hear negative things about them! But negative reviews, when handled correctly, can actually be a great way to demonstrate your humanity, honesty, and willingness to improve to the audience watching online. Customers are constantly hunting for companies they can trust – and negative reviews are a great way to demonstrate that you are that company to trust.

3 Secrets That Transformed My Business

Like many small business owners, I started my career with a less than encouraging start. Unexpected pitfalls and incredible obstacles blocked my path to success.

When I started my home services business I was 23 years old with a family of five crammed in a 800-square-foot apartment.

My first office was my bedroom closet with the doors removed, and it was there that I sat in the wee hours of the morning planning my business strategy next to my tie rack.

MikesCloset_start

Then, shortly after starting my business I experienced the greatest adversity. My apartment had a new echo because all that was left was my desk, the bed, and my clothes. The pressure of my entrepreneurship was too much for my wife. She was gone.

In spite of being a single dad and a “closet” entrepreneur, I used my newfound knowledge of internet marketing to gain traction in my market. 1800Anytyme.com was dominating SEO rankings for all of San Diego County, Los Angeles County, Orange County, and Denver.

I was also ruling Pay Per Click (PPC) in my local market with powerful PPC campaigns that were making my phone ring off the hook.

But my success soon began fading. Traffic to my site was holding steady, but my call count was slipping, and slipping fast. Panic set in, I scrambled to figure out how to stop the bleeding.

Here are the three things that turned it all around for me – and they can do the same for you.

1. It’s Who Your Potential Customer Trusts that Counts

The most important lesson I learned was that the best tactic for converting that traffic to calls and those calls into sales had nothing to do with traditional marketing where you shouted your name as often and as loudly as you could.

What I discovered was that potential customers would come to my site, they’d read my self-serving marketing message and then they would leave, likely moving on to my competitor’s website.

Why? Because they didn’t trust me, or anything I had to say…

…and they don’t trust you either.

Your potential customers aren’t listening to you any more. In fact, they are actively trying to tune you out. They sort their mail over a trash can and quickly toss out your direct mail pieces. They fast forward through your tv spots, and they turn down the volume on your radio ads.

However they are listening to your past customers. Those that love you, and those that don’t.

Your potential customers are online – all the time. And the Internet has revolutionized how your people make purchase decisions. Before they make any purchase decision they go online and they look at reviews – yours and your competitor’s.

How does your company stack up online?

Your potential customers don’t trust you. They trust your past customers – and what they say about you on sites like Yelp, Facebook, Google+, Angie’s List, YP.com, Yahoo and many others…

It’s clear that online reviews are critical to the success of your business. People will choose you over your competition because your reviews are the catalyst for their decision. So the question then is…

“How do I get great online reviews – and how do I get more of them?”

2. Make Online Reviews Part of Your Company Culture

I quickly realized that the road to great reviews began and ended with my people.

I knew that without great service I would never get great reviews. Obvious, right? But too many business owners this still hasn’t sunk in yet. And that’s great news for you, because if you can beat your competitors to the punch by giving great service and getting great online reviews, you will absolutely crush it in your market. guaranteed

Like is said – it all starts with people. I’m curious…is the first contact a customer has with your company impressive? Are they extremely happy with the service you provided? Not just satisfied, but truly happy, ecstatic? Is the post-sale contact from your company respectful and courteous?

Let’s face it, in the service industry, your reputation is not about your company, it’s about your people. Your people are your products, and products are profitability game changers. No matter how good your company is, if your product is a failure, you will not last.

And the secret not many know is that your customers are motivated to write reviews about your people not about your company. Your people are the source (power) behind your reviews. They are the ones delivering the exceptional service, and they are the one’s your customers want to praise.

So, it’s critical to get your employees on board with reviews – to get them motivated and excited about asking for and getting reviews. Without that, your journey to 5-star online reviews goes nowhere.

Here are the keys to getting employees excited about only reviews.

Find the most influential front line personnel and focus most of your energy on getting their buy-in to the philosophy of winning reviews. The rest will follow.

Build solid and consistent communication and training about the process of winning reviews, not just asking for reviews, but winning reviews.

Reward and recognize great service. When there’s more accountability to provide great service and a new level of confidence that the great service will be rewarded and recognized, you will get 100 percent of someone’s effort.

3. Make it Easy for Customers to Write Online Reviews

If it’s difficult to give a review, your customers won’t do it. Even if they were over-the-top ecstatic about your people and their service, they won’t review if it’s difficult.

So you need to make it easy for your customers to post reviews. You may think it’s simple to post a review, but to some people it’s much the same as learning how to solve a Rubik’s Cube. So let’s make it as easy as possible for them.

You should have your business listed on every single social media site, review site and directory, plus any appropriate industry-specific sites such as HomeAdvisor or Angie’s List and then offer your customer an easy way to access the review site of their choice.

Give customers a direct link to your review pages so they don’t have to go looking for them. Then, give them clear and simple step-by-step instructions on how to post a review. Customers are often wary of creating a new account on a review site, so give them a few options.

Throughout the growth of my company I discovered the all- important link between top-notch customer service, online reviews and word-of-mouth marketing.

If you reward your team for outstanding service, make reviews part of your company culture, and make it easy for your customers to give reviews, I guarantee you will transform your company and dominate your marketplace.

If you’re curious about how you’re stacking up against your competition online, get a free analysis of your online reputation right here.

Thanks, and stay remarkable.

Mike

How Online Reviews Inspire Great Service And More Sales

If you’re struggling to keep your service team motivated about delivering a great customer experience and earning more sales, then watch this video.

The video is an interview with ReviewBuzz Founder Mike Montano and Troy Brigham, a service technician from Campbell & Company in Pasco, WA.

Watch and you’ll see how online reviews (on sites like Yelp, Google, Facebook, etc.) inspired Troy to deliver a great customer experience, which ultimately led to him getting more service calls – and more sales.

The bottom line message from Troy to other service pros is this: “the more reviews you get, the more money you will make.”

So if you want a more engaged, excited and motivated service team that provides a remarkable customer experience….then watch this video and start applying these concepts in your business today.

Have a great day and…Be Remarkable!

The Team at ReviewBuzz

How to Add A Business To Apple Maps

Most of us are familiar with using Google maps to get directions and find local businesses, right?

Google maps are everywhere – and used by millions of people everyday…

…and they are critical for the online marketing success of local business owners.

(If you have a local business and you don’t have a Google listing, set up or claim your Google My Business listing here.)

Now, Apple has launched business listings on its Apple maps application, and you can now add a business to Apple Maps.

Why you should add a business on Apple Maps now?

Millions of people use iPhones, and by extensions Apple Maps to find and review local businesses, so you need to get on this now. Apple maps is especially useful if you don’t yet have a mobile friendly website.

Because we love you and want you to be successful, we created a how-to document that shows you exactly how to add your business to Apple Maps (you can download the PDF file here).

Important Note:

Apple pulls in photos, address and online reviews from Yelp, so it’s now even more important that you have a great looking Yelp page that is fully updated and has lots of great online reviews.

Shameless plug alert….

If you want help getting more great 5-Star online reviews on Yelp, request a free trial of ReviewBuzz and we’ll help you get there.

Okay. That’s it.

Go and add or update your Apple Maps listing now!

Be Remarkable!

The Team at ReviewBuzz