Let’s face it, in today’s digitally-driven world, positive online reviews are essential. While automation has made it easier than ever to request reviews, there’s still immense value in the age-old practice of face-to-face interaction when asking for feedback. And, today’s consumer is fatigued by automated surveys and or automated, review requests.
So, let’s talk about why in this oh-so-digital-age, personal touch is vital in spreading your valuable online word of mouth. Here’s why.
1. Building Trust Through Personal Touch
Face-to-face interaction fosters trust in a way that sending a review request via text or email can’t. When a team member personally asks a satisfied customer for a review, it demonstrates that you genuinely value their feedback and opinion.
2. Guided and Educated Reviews
When you ask for a review face-to-face, you have the opportunity to guide and educate the customer about the review process. You can explain how their review can impact both the business and the service personal service pro while encouraging them to provide specific details about their positive experience.
3. Reduce Negative Reviews While Improving the Customer Experience
In a face-to-face interaction, you can immediately address any concerns or issues a customer might have, which can prevent them from leaving a negative review. This way, you can make things right and turn their experience around before it can damage your brand.
4. Humanize Your Brand
Face-to-face interaction humanizes your brand. It shows that your business is run by real people who genuinely care about their customers. This personal touch can set your business apart in a world where automation and technology often dominate customer interactions. But, how much does this matter? The Harvard Business Review points out that face-to-face requests were 34 times more effective than emailed requests in their recent study. Make your customer feel special and human by asking in-person.
Technology has transformed communication and business operations, but face-to-face interactions remain essential. That’s why the BuzzTap Badge is crucial. With dual-sided NFC and QR-code technology, you can blend modern tech with a personal touch, staying ahead of competitors. When your team is with customers in person, use the BuzzTap Badge to ask for reviews, ensuring a job well-done.
